At InsightsQ Analytics (“InsightsQ,” “we,” “us,” or “our”), we prioritize the utmost respect for user privacy (“you” or “your”) on a global scale. This comprehensive Privacy Policy clarifies the types of information we collect, its usage, and your control over data collection and use, complying with relevant data privacy regulations across countries and continents.
Definitions
Personal Information encompasses any data pertaining to an identified or identifiable individual. This may encompass your name, email address, phone number, company affiliation, and (subject to local regulations) potentially government-issued identifiers.
Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to InsightsQ Analytics
Data Retention is the period for which Personal Information will be stored or the criteria used to determine that period
Data Transfer Agreements is the legal agreements between companies that ensure personal data is transferred between them in a way that complies with data privacy regulations. (e.g., Standard Contractual Clauses under GDPR)
Legal Age of Consent is the minimum age at which a person can legally consent to the collection and processing of their personal information. This age may vary depending on the jurisdiction
Data Anonymization: The process of removing or encrypting Personally Identifiable Information(PII) from data sets so that individuals cannot be identified
Personally Identifiable Information(PII) is refers to any data that could potentially identify a specific individual. This can include information such as name, email address, social security number, date of birth, and other details that, when combined, could be used to distinguish or trace an individual’s identity
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit, content you access, and features you analyze).
Log Data is the information automatically collected when you use our services, including your IP address (anonymized where required), browser type, operating system, referral URL, device identifiers, and browsing activity (subject to local regulations)
Information We Collect
We collect the following types of information to enhance your experience and optimize our services:
Personal Information: When creating an account, contacting us, or using our services, you may provide personal details such as your name, email address, phone number, company affiliation, and potentially government-issued identifiers (as per local regulations).
Usage Data: We collect information about your interactions with our services, including pages visited, features used, and content accessed. This data is gathered through cookies and other tracking technologies in compliance with local regulations.
Log Data: Certain log data is automatically collected when you use our services, such as your IP address (anonymized where required), browser type, operating system, referral URL, device identifiers, and browsing activity (subject to local regulations). This information helps us understand user behavior and improve service delivery.
Social Media Data: If you connect to our services through social media platforms, we may collect limited information from your social media profile, subject to your privacy settings on those platforms and data transfer regulations.
How We Use Your Information
We use the collected information for the following purposes, adhering to relevant legal restrictions:
- Delivery and Improvement of Our Services: We leverage the information you provide to ensure seamless delivery and continuous enhancement of our services. This includes maintaining and troubleshooting our platforms, optimizing performance, and introducing new features and functionalities tailored to your needs. By analyzing how you interact with our services, we can identify areas for improvement and implement strategic updates to provide you with a superior user experience.
- Responding to Inquiries and Providing Customer Support: Your information enables us to effectively address your questions, concerns, and requests for assistance. Our customer support team relies on the details you provide to understand the context of your inquiry and provide personalized, efficient, and satisfactory resolutions. This ensures that we can deliver timely and meaningful support, fostering a positive and productive relationship with our valued clients.
- Personalizing Your Experience by Analyzing Usage Patterns and Preferences: We strive to offer a tailored experience that aligns with your unique needs and preferences. By analyzing your usage patterns and preferences, we can gain valuable insights into your specific requirements and interests. This allows us to customize our services, recommendations, and content to match your preferences, ensuring a seamless and relevant experience. However, we strictly adhere to local data profiling regulations to protect your privacy and maintain transparency in our data practices.
- Sending Marketing and Promotional Communications with Your Explicit Consent: With your explicit consent, we may periodically share updates, promotions, and relevant industry insights through marketing and promotional communications. These communications are carefully crafted to provide you with valuable information about our services, new offerings, and industry trends that may be of interest to you. However, we respect your privacy and always provide clear opt-out mechanisms in compliance with local regulations, ensuring that you have complete control over the communications you receive.
- Data Analysis and Research to Improve Our Services and Understand User Trends: We may use anonymized and aggregated data for research and analysis purposes. This allows us to gain valuable insights into user trends, preferences, and behaviors, enabling us to continuously enhance our services and offerings. By understanding how our services are utilized and identifying areas for improvement, we can make strategic decisions that drive innovation and deliver more effective solutions to our clients. Rest assured, we adhere to strict data minimization principles, ensuring that any data used for analysis and research purposes is anonymized and aggregated, protecting the privacy and confidentiality of your personal information.
- Compliance with Legal and Regulatory Obligations: We may use and disclose your information as required by law or to comply with legal processes and regulatory obligations in your jurisdiction. This includes cooperating with law enforcement agencies, government authorities, and legal proceedings when necessary and permitted by applicable laws and regulations. Our commitment to compliance ensures that we operate within the boundaries of the law and maintain the highest standards of ethical and professional conduct.
Sharing Your Information
We may disclose or be compelled to disclose your personal data to third parties in the following circumstances, while adhering to the principles of data minimization and purpose limitation as outlined in the GDPR and other applicable privacy laws:
- Affiliates and Subsidiaries: We may share your personal data with our affiliated companies or subsidiaries for internal administrative purposes, such as consolidated reporting or compliance.
- Service Providers: We may share your personal data with trusted third-party service providers who assist us in operating our website, delivering our services, and processing data on our behalf. These service providers are contractually bound to maintain the confidentiality and security of your personal data and are prohibited from using it for any other purpose.
- Marketing and Advertising Partners: With your explicit consent and subject to an appropriate legal basis, we may share your personal data with our marketing and advertising partners to deliver personalized ads or marketing communications to you across various channels, such as email, telephone, SMS, or other means.
- Website and Service Partners: We may share your personal data with third-party partners who help us operate and enhance our website and services, subject to appropriate data processing agreements and safeguards.
- Payers: If our products or services are paid for by your employer or another third party, we may share your personal data with them as necessary to facilitate the payment process and account management.
- Public Authorities: We may disclose your personal data to public authorities, such as law enforcement agencies or regulatory bodies, if required by applicable laws, court orders, or legal processes.
- Other Third Parties: We may share your personal data with other third parties if we have obtained your explicit consent for such disclosure.
In all instances of data sharing, we ensure that appropriate safeguards are in place, such as data processing agreements, to protect the confidentiality and security of your personal data. Our service providers are contractually prohibited from sharing or using your personal data for any purpose other than the specified services they provide to us.
We will not share your personal information with third-party advertisers or other non-essential parties without your explicit consent.
Your Choices and Control Over Your Data
At InsightsQ, we believe in empowering you with control over your personal information. Depending on the jurisdiction in which you reside, you may have certain rights and choices regarding the processing of your data. We are committed to respecting and upholding these rights, subject to applicable laws and regulations.
Opt-Out of Marketing Communications You can opt-out of receiving marketing and promotional communications from us at any time. Every marketing email we send includes an “unsubscribe” link at the bottom, allowing you to easily opt-out of future communications. Alternatively, you can contact us directly to request the cessation of marketing communications.
Cookie Management We use cookies and similar tracking technologies to enhance your experience on our website and deliver personalized content. You can manage your cookie preferences through your web browser settings. However, please note that disabling certain cookies may limit your ability to use specific features or functionalities of our services.
Data Access, Rectification, and Erasure In accordance with applicable privacy laws, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you have the right to access, rectify, or request the erasure of your personal information that we hold. To exercise these rights, please contact our Data Protection Officer, providing sufficient details to process your request.
Data Portability In certain jurisdictions, you may have the right to request the transfer of your personal information to another service provider in a structured, commonly used, and machine-readable format (data portability). If you wish to exercise this right, please contact our Data Protection Officer, and we will process your request in accordance with applicable laws.
Objection to Processing You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing or profiling, unless we can demonstrate compelling legitimate grounds for such processing or if the processing is necessary for legal claims.
Restriction of Processing In some cases, you may have the right to request the restriction of processing of your personal information. This means that we will temporarily halt the processing of your data, except for storage purposes, until the issue that prompted the restriction is resolved.
Withdrawal of Consent If the processing of your personal information is based on your consent, you have the right to withdraw that consent at any time. However, the withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights or if you have any questions or concerns about the processing of your personal information, please contact our Data Protection Officer at [contact details]. We will promptly review and respond to your request in accordance with applicable data protection laws and regulations.
Please note that the specific rights and obligations may vary depending on the jurisdiction in which you reside and the applicable laws and regulations. We will make every effort to accommodate your requests while adhering to legal requirements and ensuring the protection of your personal information.
Data Security
We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include secure storage practices, encryption of sensitive data, and access controls. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services are not directed towards children under the legal age of consent in their respective jurisdictions. We do not knowingly collect personal information from children under the legal age of consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take appropriate steps to delete any personal information we have collected from children under the legal age of consent.
Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, subpoenas, or government investigations).
Protection of Rights and Safety: We may share your personal information to protect our rights, property, or safety, as well as the rights, property, and safety of others. This includes enforcing our terms and policies, detecting and preventing fraud, and responding to legal claims.
Corporate Transactions: In the event of a merger, acquisition, reorganization, bankruptcy, or other corporate transaction involving InsightsQ, your personal information may be transferred as part of that transaction.
With Your Consent: We may disclose your personal information to third parties with your explicit consent.
If we are involved in a merger, acquisition, or asset sale, we will abide by this Privacy Policy and any affected users will be notified before their personal information is transferred or becomes subject to a different privacy policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or comply with new legal requirements. We will notify you of any material changes by posting the revised Privacy Policy on our website.
If you have any questions or concerns about our Privacy Policy, please contact us at info@insightsq.com
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
At InsightsQ, we understand the importance of respecting your privacy and maintaining the integrity of your personal information. We have implemented a comprehensive data retention policy to ensure that your data is only retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
The retention period for your personal data varies depending on the nature of the information and the purpose for which it was collected. In general, we adhere to the following principles:
Customer Data If you are a customer or have an active account with InsightsQ, we will retain your personal information for as long as your account remains active and for a reasonable period after its closure or termination. This allows us to maintain accurate records, facilitate seamless service provision, and comply with legal and regulatory obligations.
Marketing and Communication Data If you have consented to receive marketing and promotional communications from us, we will retain your contact details and communication preferences until you withdraw your consent or until we determine that the data is no longer relevant for our marketing purposes.
Transaction and Payment Data We will retain transaction and payment data, including invoices and billing records, for as long as necessary to comply with applicable tax and accounting regulations, typically a minimum of seven years.
Analytical and Statistical Data We may retain anonymized and aggregated data for statistical and analytical purposes indefinitely, as this data does not directly identify individuals and is used solely for improving our services and understanding user trends.
Legal and Compliance Data In cases where we are required to retain personal data to comply with legal or regulatory obligations, such as court orders, government investigations, or legal proceedings, we will retain the relevant data for as long as necessary to fulfill those obligations.
Inactive and Dormant Accounts If your account becomes inactive or dormant for an extended period, we may retain your personal information for a reasonable amount of time before securely disposing of it or anonymizing it for analytical purposes.
Retention Periods and Regular Reviews We periodically review and update our data retention periods to ensure compliance with evolving legal and regulatory requirements, as well as industry best practices. We also conduct regular audits and data cleanups to identify and securely dispose of or anonymize personal information that is no longer needed for legitimate business purposes or legal obligations.
Your Rights and Choices In certain jurisdictions, you may have the right to request the erasure or restriction of processing of your personal information, subject to applicable laws and regulations. If you wish to exercise these rights or have any questions or concerns about our data retention practices, please contact our Data Protection Officer at [contact details].
At InsightsQ, we are committed to respecting your privacy and protecting your personal information. Our data retention practices are designed to strike a balance between maintaining the integrity and security of your data while ensuring compliance with legal and regulatory requirements.
Contact Us
If you have any queries or concerns regarding this privacy Policy, you can contact us on legal@insightsq.com